Terms of Service

Last updated: 6 July 2026

These Terms of Service ("Terms") govern your use of Portalis, a self-hosted SSH gateway and license-validation service. By creating an account, purchasing a plan or using the software, you agree to these Terms.

1. Who we are

"We", "us" and "Portalis" refer to SolutionMAX. "You" refers to the customer using the service.

2. The service

Portalis is software you install and run on your own infrastructure ("self-hosted"). We provide: (a) a licence that unlocks features of the software, and (b) an online licence-validation service that periodically confirms your licence. We do not host your servers, sessions or credentials — those remain entirely on your own infrastructure.

3. Accounts

• You must provide accurate account information and keep it up to date.
• You are responsible for keeping your password and licence keys secure and for all activity under your account.
• You must verify your email address to activate your account.

4. Plans, prices and tax

• We offer a Free tier and paid Pro and Enterprise subscriptions. Current features and prices are shown on our website and in your customer portal.
• Prices are shown exclusive of VAT. Applicable VAT is added at checkout based on your country and status, in accordance with EU rules (including reverse charge for valid EU business VAT numbers).
• We may change prices for future billing periods with reasonable notice; changes do not affect a period you have already paid for.

5. Subscriptions and billing

• Paid plans are billed annually in advance through our payment processor, Stripe.
• Subscriptions renew automatically at the end of each period unless cancelled before renewal. You can cancel at any time from your customer portal (see section 7).
• If a payment fails, we may retry and, if it remains unpaid, suspend or downgrade the licence.

6. Right of withdrawal (EU consumers)

If you are a consumer in the EU, you have the right to withdraw from a distance contract within 14 days without giving a reason.

• Because Portalis is digital content/services supplied immediately, you expressly request that we begin providing the service during the withdrawal period and acknowledge that you lose the right of withdrawal once the service has been fully performed. Where the service is not yet fully performed, you may still withdraw and we will charge only for what has been provided.
• To withdraw or cancel, use the "Cancel subscription" function in your customer portal, or email us at mail@portalis.sh. This is our online withdrawal function as required by Directive (EU) 2023/2673.

7. Cancellation

You can cancel a paid subscription at any time from the Billing section of your customer portal. Cancellation takes effect at the end of the current paid period; you keep access until then. Cancelling is as simple as subscribing — no phone call or email is required.

8. Refunds

Except where required by law (including the withdrawal right in section 6), payments for a billing period already started are non-refundable. If you believe you were charged in error, contact us and we will review it in good faith.

9. Licence grant and restrictions

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable licence to install and use the Portalis software for your own business, limited to the tier and server limits of your plan. You may not resell, sublicense, or redistribute the software or licence keys, remove or bypass licence checks, or use the software beyond your entitlements.

10. Acceptable use

You must use Portalis lawfully and only on systems you own or are authorised to access. You are responsible for how you configure and operate the gateway, including access controls and recordings.

11. Licence validation and availability

Paid licences validate online with our licence server periodically. If our licence server is temporarily unreachable, paid features continue during a grace period defined in the software. We aim for high availability of the licence and portal services but do not guarantee uninterrupted operation.

12. Intellectual property

Portalis, its software and branding are and remain our property or that of our licensors. These Terms do not transfer any ownership to you.

13. Disclaimer of warranties

To the extent permitted by law, the software and services are provided "as is" without warranties of any kind. This does not affect statutory rights that cannot be excluded, including consumer rights under EU and Spanish law.

14. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, loss of data, or loss of profits. Nothing in these Terms limits liability that cannot be limited by law (such as for death, personal injury, or fraud). Our total liability for any claim is limited to the fees you paid in the 12 months before the claim.

15. Data protection

We process personal data as described in our Privacy Policy.

16. Changes to these Terms

We may update these Terms. For material changes affecting an active subscription, we will give reasonable notice by email or in the portal. Continued use after changes take effect means you accept them.

17. Governing law and disputes

These Terms are governed by the laws of Spain. Mandatory consumer-protection rules of your country of residence still apply. EU consumers can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Contact

Questions about these Terms: mail@portalis.sh.